Booking an appointment is easy! You can schedule through our website by clicking the "Book Appointment" button, use our mobile app, or call our helpline at (614) 234-0373. You can choose your preferred date, time, and healthcare provider based on availability.
Gentle Health Way works with a wide range of insurance providers across the United States. We accept most major insurance plans, including Medicare and Medicaid. To confirm if we accept your specific insurance plan, please contact our billing department at (614) 234-0373 or check with your insurance provider.
For your first appointment, please bring a valid photo ID, your insurance card, a list of current medications, any relevant medical records, and a list of questions you may have for your healthcare provider. If you're seeing a specialist, please bring a referral from your primary care physician if required by your insurance.
Yes, Gentle Health Way offers telehealth services for many types of appointments, including follow-ups, medication management, and certain initial consultations. Telehealth allows you to connect with our healthcare providers from the comfort of your home using a smartphone, tablet, or computer with internet access.
Patients can access their medical records through our secure patient portal on our website or mobile app. You can view test results, medication lists, visit summaries, and more. For assistance with accessing the portal or requesting physical copies of your records, please contact our medical records department.
In case of a life-threatening medical emergency, please call 911 immediately or go to the nearest emergency room. For urgent but non-life-threatening issues, you can visit one of our urgent care centers during business hours or call our 24/7 helpline for guidance on the best course of action.
We offer same-day appointments for urgent medical needs based on availability. We recommend calling early in the day to secure a same-day slot. For non-urgent issues, we recommend scheduling in advance to ensure you can see your preferred provider at a convenient time.
You can request prescription refills through our patient portal, mobile app, or by calling our prescription refill line. Please allow 24-48 hours for refill requests to be processed. For controlled substances, additional requirements may apply, and some medications may require an in-person visit before refilling.